Terms & Conditions

When booking accommodation with Eco River Camp you are agreeing to enter into a binding contract with us.

References to ‘us’ and ‘we’ in these Conditions relate to the Eco River Camp and references to ‘you’ or ‘‘your’ relate to the person making the booking and all members of that person’s party. When you receive the confirmation of your reservation, we enter into a contract with you, which is subject to these Booking Conditions.

Eco River Camp accepts no liability for loss or damage to possessions and/or personal injury. With making this booking you are accepting full responsibility for yourself, your booking party, your children or other people traveling with you and you are agreeing to abide by our Terms and Conditions, which can be viewed in full on our website.

All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners’ risk. Eco River Camp accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

Booking Form:

Booking forms are completed via online booking system on our website. If you make a phone booking, we will complete the form for you or direct you to our website so that you can do it by yourself.

Booking Confirmation:

We will send you a confirmation of your booking via email. Please contact us if you do not receive it. Please check your Booking Confirmation and notify us of any errors immediately.

Payment:

During the processing of your online booking form, a 30% payment must be processed via our accepted payment options unless otherwise agreed, if the total amount is less than 100,00 eur, the deposit is 100% of the reservation value. Your payment consists of a non-refundable deposit, which is 30% of the total booking amount, the remaining 70% of your booking is paid upon your arrival at the reception. Unless the total amount of your reservation is below 100,00 eur, then we require an upfront payment of the entire reservation. You have two (2) days in which your payment must be processed into our system from your bank or financial institution. If we don’t receive the payment at this time, we reserve the right to cancel the booking.

All of our fees include VAT.

Cancellation or Changes by You:

It is essential that you let us know immediately if you need to cancel your booking. Please telephone the office and then confirm it in writing. If you cancel your reservation, you will lose the 30% of total non-refundable deposit payment, if the total amount is 100,00 eur or less, you will lose the entire non-refundable deposit. (This policy does not apply in cases of higher force such as government restriction for certain nations / countries, total travel ban, extreme health situations, etc. However, the matter of higher force does not include government discouragements to travel, certain recommendations of governments to stay at home, etc. It is only effective based on an official ban or restriction issued by national authorities).

Cancellation or Changes by us:

Once we have issued the booking confirmation, your reservation is finalized and we will do our best not to make any changes or cancel your booking. However please note that sometimes due to unforeseen situations, changes do occur before or after bookings have been confirmed, and very occasionally confirmed bookings have to be changed or cancelled. We commit ourselves to do all we can to avoid changes and cancellations but must reserve the right to do so.

Travel Insurance

We recommend that you arrange everything needed for insurance to cover potential loss, damage or injury. As a small business we are not able to act as your insurers and rearrange your stay due to your changes in personal circumstances.

Pets

We regret that pets are not permitted at our campsite in July and August. As a small campsite, it becomes difficult to maintain the quality of stay for all guests when we are full during these months. Pets are, however, allowed during the low season in May, June, and September.

Arrival and Departure

Arrival times for tent pitches, campervans and all glamping units are between 3:00 pm and 9:00 pm. The camping sites must be vacated by 10.00 am on the departure date. Please let us know if you expect to arrive late or are delayed.

If you do not contact us and you have not arrived by 8:00 am on the day following the booking start date we will treat your booking as having been cancelled by you and you will not be entitled to any refund.

Noise Policy and Behavior

We operate an intimate, quiet, relaxed, and unique campsite. All electronic music and percussion instruments of any kind are banned. Loud noise doesn’t fit into the vibe of peace and tranquility.

We ask that campers to respect fellow campers and our local neighbors. There is a LOW NOISE POLICY from 10:00 pm until 8:00 am at the property of the campsite.

We reserve the right to remove any campers who act inappropriately or do not follow our noise guidelines.

Your safety

Eco River Camp is surrounded by beautiful countryside filled with plants and animals. However, this brings with it the risks associated with wild animals and poisonous plants. We accept no responsibility for any injuries or illness that you suffer as a result of bites, stings or from eating or playing with poisonous plants. If in any doubt, please always ask us, and encourage your children not to touch plants or animals that you or they cannot positively identify.

Children are free to explore the site, but they remain their parents’ responsibility at all times.

We will not be held responsible or liable for any accident, loss or damage whatsoever to persons, vehicles, tents, accessories or contents during your stay with us.

Our campsites and their landscapes include some steep slopes, rough terrain, trees, brambles and other natural hazards. Depending on the weather, conditions can be cold, wet, slippery or hot, dry and brittle.

We trust that you understand that we cannot take responsibility for the weather conditions at the time of your visit. We recommend that you come prepared with suitable clothing and footwear, so that you can enjoy the charm of the natural environment in all its diversity.

Eco River Camp reserves the right to close the campsite in extreme or dangerous weather conditions. The decision to do this is entirely at our discretion.

The use of gas cookers, gas heaters or naked flames is not allowed at any time inside the glamping accommodations that we offer or within your own tents whilst on the campsites. This is due to the risk of fire and carbon monoxide poisoning.

Fireworks, Chinese lanterns, weapons, generators and dangerous materials or substances are not allowed on the campsite.

Our campsites are adjoining or near to agricultural land used for farming and forestry. Campers must be careful when entering these areas whilst staying with us.

By booking with Eco River Camp you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.

Swimming in the river alongside the camp is at your own risk. ECO River Camp Management cannot be held liable for any potential injuries.

The Car Park

Only authorized vehicles are allowed access to the main campsite areas, unless approved for deliveries. All guests and any additional guests visiting the campsite may only park in the designated car park area. All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners’ risk. Eco River Camp accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

Cleaning Policy

We ask that you leave your accommodation, tent pitch or areas you use within the campsite in a clean and tidy state upon your departure. An important thing to note while staying in all of our glamping structures is that you wash all cooking equipment and dishes used during your stay, that belongs to the camp. We reserve the right to charge a cleaning fee if your glamping accommodation, tent pitch or any area used within the campsite are not left in the same condition as originally found.  Guests that leave accommodation or campsite areas in an untidy state may be charged with a cleaning fee to pay for the occurring cleaning costs.

Rubbish Policy

Eco River Camp has a strong passion for recycling and cleanliness so please separate your rubbish and use the bins provided.

Like many campsites we ask you to take your rubbish with you. Rubbish bins are supplied with the glamping bell tents only, but you must remove your rubbish upon departure and take this to the general waste bin provided. Guests that leave rubbish inside their accommodation or campsite areas may be charged with a cleaning fee to pay for the rubbish removal.

Additional Day Guests

With prior approval it may be possible for additional guests to visit the site between 10am and 9pm. The maximum numbers allowed on each site at any one time may preclude guests from visiting.

Smoking

No smoking is allowed inside the glamping accommodations or within the campsite facilities.

The Staff

Our staff will be in charge specifically of:

1. Campsite rules are followed and respected
2. Ensuring noise is kept to a minimum during evening hours
3. Cars are parked in the designated areas and do not park in the campsite proper
4. Security of the campsite and surrounding areas
5. No electronic or amplified music is played after 9:00 pm.

The staff will, where necessary, enforce the low noise policy.

We ask for you and your guests to cooperate with our staff. Please assist us by listening and adhering to the staff’s instructions, directions and requests. It is a condition of your booking that you agree to follow the directions of our staff.

General Agreements

You agree to look after the glamping accommodation, tent pitches and our campsite. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of your booking, and you agree to leave it clean and tidy. If you break these conditions, we may make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused.

You are expected to show consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behavior towards the staff, landowners or any third party, we may refuse to allow you access to the property or ask you to leave before the end of the holiday. If this happens, we will treat your booking, as having been cancelled by you and you will not be entitled to any refund.

You are in a natural environment and as such you agree to respect all local flora and fauna. Any damage, willful or negligent, will be taken seriously and may result in you and your party being requested to leave the campsite. In such cases we will treat your booking as having been cancelled by you and you will not be entitled to any refund.

You must allow us access to the glamping accommodations at any reasonable time during your stay.

The number of people using the glamping accommodation and tent pitches may not exceed the number agreed when booking.

Firewood

We supply an amount of firewood for our guests based on the bookings and number of nights of hire.  Please use only firewood supplied by Eco River Camp, brought by you onto the campsites or as directed by our staff.

Special Requests

If you have special requests or needs, you are responsible for telling us at the time of booking.  If you have a disability that may affect your stay at Eco River Camp, please tell us before we confirm your booking.  We will do our best to accommodate you but will let you know if we are not able to meet your needs.

Liability – Your Happiness and Satisfaction!

It makes us happy if you enjoy your stay with us! If you have any issues during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints thereafter, please address them to:

Eco River Camp reception. Telephone 00386 40 943 046. Email – info@ecorivercamp.com

We are under a legal duty to supply services that are in conformity with this contract.

Eco River Camp, their staff or business partners shall not be liable for any loss or damage to visitor’s property, however caused. We accept no liability for injury sustained to any party whilst on our campsites.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable Slovenian law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Eco River Camp, Globoko, 4240 Radovljica or via email info@ecorivercamp.com and all notices from us to you will be displayed on our website from time to time or sent via email or mail.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you are responsible to stay updated and familiar with them.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Slovenian law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the Republic of Slovenia. All contracts are concluded in Slovene, unless otherwise expressly agreed with you.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the  European Commission Online Dispute Resolution platform.